If you are not satisfied with a product, contact us within 30 days of receipt. A refund will be arranged excluding shipping charges upon inspection. Custom-cut, custom built or special items require approval. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition. BEFORE returning product, call (877) 692-5385 for a Return Merchandise Authorization. I.T.E.M.inc. inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items.
Shipping and Handling
For all returns, shipping and handling charges are non-refundable. The customer is responsible for shipping charges on the returned merchandise and should ship the product using a method that allows the package to be traced. The shipment should also be insured.
Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify (ground, next day, second day).
All shipments will usually be sent out Ground FedEx or UPS, unless otherwise specified. Rush delivery, such as Next Day Air or Second Day Air, is available upon request.
We do not ship products to any PO Box.
If you decide to return your order, shipping costs are not refundable.
For International deliveries, please contact I.T.E.M.inc. at the following e-mail address: firstname.lastname@example.org
Orders of stock items with rush delivery placed by 12:00 pm will be shipped that day. Orders of stock items with rush delivery placed after 12:00 pm will be shipped the following day. Custom items or non-stock items will be shipped as soon as possible. If your order must ship today, please call 1-757-569-7970 Call for the most up to date and accurate shipping times.
UPS & FedEx guaranteed shipping is guaranteed by UPS & FedEx, not by I.T.E.M.inc.. We do our best to help you track your product once it leaves our location.
Return Merchandise Authorization (RMA) All returns require an RMA number which must be arranged in advance at (877) 692-5385. Please have the following information on hand when calling:
Serial number (if applicable)
Reason for return
Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation and parts. I.T.E.M.inc. reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchase only.
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